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Spin Support wants to set a new benchmark in player support with new call-back service
Wireless casino system provider Spin3, powered by Microgaming, has launched a new and advanced service option for its clients SpinSupport. The new product is an optional 24/7 multi-lingual service centre, with dedicated chat, email , phone and SMS support.
Spin3 claim that there is a unique feature in the product - the Call Back button, which allows players to receive an immediate call back from a service representative. Spin3 clients who decide to take this service option will receive industry-leading customer support, designed to provide enhanced customer satisfaction and improved business performance, the mobile technology company advises.
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SpinSupport will be offered in collaboration with BrightMark, a full-service contact centre firm housed in an $11 million facility. Erez Figlash, CEO at BrightMark says, With an in-depth understanding of the challenges facing gaming businesses, BrightMark offers a unique blend of marketing- and customer-oriented solutions. Mobile gambling packages, whilst rigorously tested, still need a strong customer service element and Spin3s SpinSupport will assure mobile gambling operators of rapid service response from experienced and dedicated call-centre teams.
SpinSupport services include:
24/7 Dedicated Customer Support
International Toll-Free Number Setup
Integrated Multimedia Contact Management
Telephone; Email; Web-based chat; SMS
Native English speakers (UK, South Africa and the US), as well as German, Spanish, French and Russian
Integrated Cross-Media Player Contact History & Archive
Full Quality Control Monitoring
Voice & Screen Recording Capabilities
Outbound, Up-Sell and Survey Campaign Creation & Management
This year well see a different kind of growth experienced by the mobile gambling industry, as we seek to build greater confidence by offering service level benchmarks, said Matti Zinder, CEO, Spin3. SpinSupport delivers the most comprehensive and timely support to ease the adoption of mobile gambling solutions around the world.
Prospects for the development of the global mobile gambling market remain strong, despite the strengthening of legal barriers to its development in the USA says Juniper Research.
In new forecasts for the mobile gambling market, Juniper predicts that the global market for all forms of mobile gambling (casinos, lotteries and sports betting) will grow from $1.35 billion in 2006 to $16.6 billion by 2011 in terms of gross value of bets placed.
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