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A very real case of slooooow pay!
Sympathise with the extraordinarily patient player who has been struggling for a year to get paid a very large win by RTG-powered Club Player Casino.com. Having researched Club Player and enjoyed previously untroubled gambling at the casino, the player deposited $20 000 on June 16th last year. He managed to achieve an awesome final win of $150 000, but his elation soon turned to despair as his nightmare began.
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"At the time of my big win, Club Player's T&C's stated that it would pay $2500 a week to their winners," says the player. Not good on such a large amount, but worst was to follow.
The casino could only manage two such such payments it appears, one on 11 August and another on 12 September. Then in October 05, the management unilaterally "amended" their payment policy, retroactively adding a clause stating that *inactive accounts* such would be paid only $1000 weekly at the discretion of the manager. The objective was presumably to keep the player gambling in the expectation that the casino would win back his as yet unpaid monies. The player's account was classified as "inactive" and his payments were reduced.
In March 06 this amount was again cut, this time down to $500 per week "at the managers discretion." Adding insult to injury, the player found that his supposed weekly payments were now only arriving once a month....it looked like a looooong time before the casino's debt to him would be discharged at that rate.
Bottom line: In the year that has since elapsed, the casino has made only 17 payments totaling $16 000 since this player's big win...in other words, not even his initial deposit has been recovered. $134 350.20 is still owed, plus approx. $2700 worth of comp points. And of course nobody at the casino end is talking about interest payments!
This mess has now taken another nasty turn, because Club Players management has stopped responding to the player's phone calls or e-mails, and is not addressing his very legitimate concerns. After approximately 70 calls and at least 20 e-mails, he is no further forward and definitely still out of pocket.
Frustrated, he submitted his problem to Montana Disputes, the RTG dispute channel, almost two months ago. All Montana managed to achieve was a promise from the casino to continue to make weekly payments...and that was broken immediately.
This is the sort of conduct that gives the industry a black-eye, and does nothing for the reputation of Real Time Gaming as the licensor of Club Player, either. The attitude of the casino smacks of arrogance and a lack of customer senstivity, and suggests that cash flow could be a problem as well as management ethics. Do players really need this sort of aggravation? Would you play there, knowing this is how winners are treated? Didn't think so....
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